Page 500 - WSAVA2018
P. 500

 25-28 September, 2018 | Singapore
You can read more at: measures/genos.html
Use Emotional Intelligence to Maximise Team OutcomesWhen team members have a strong relationship they are more likely to sustain positive emotions and a positive mind set. This maintenance of positive energy then breeds ideas and creativity which results in innovation and increased productivity.
The satisfaction the team members enjoy from their successes increases motivation for further success
and a further increase in productivity. As the positive mood and emotions continue, the members of the team then seek to take on new challenges with other teams, increasing the collaboration growing the cohesion of the community within the organisation. The more the workers collaborate, share success and satisfaction as a whole, the less competition there is for allocation of resources as it becomes a shared ownership for the benefit of the whole organisation.
Individual members of the work force start to see themselves as part of the fabric of the organisation instead of individual workers and view themselves
as ‘we, the organisation’, and not just ‘I’. The positive environment creates a work place that is fun, satisfying, productive, supportive and innovative, and one in which the work force takes ownership and responsibility for the part they play in its success. Any negative emotions emanating from an individual are quickly negated by the wave of positivity around them.
References and Recommended Readings
Goleman, D 1995 ‘Emotional Intelligence – Why it can
matter more than IQ’, Bantam Books, NY
Goleman, D 1998 ‘Working with Emotional Intelligence’
Bantam Books, NY
Mayer, JD and Salovey, P 1997 ‘What is Emotional Intelligence?’ Emotional Development and Emotional Intelligence: Implications for Educators, pp. 3-31, Basic Books, NY
Mayer, J.D, Roberts, R.D and Barasade, S.G. 2008 ‘Human abilities: Emotional intelligence’, Annual Review of Psychology., vol. 59, pp. 507–53
Petrides, K and Furnham, A 2001 “Trait Emotional Intelligence: Psychometric Investigation with Reference to Established Trait Taxonomies”, European Journal of Personality, pp. 425–448
Salovey, P and Grewal, D 2005 ‘The Science of Emotional Intelligence’, Current Directions in Psychological Science, vol. 14, no. 6, pp. 231-248
 Emotional expression
   The skill of effectively expressing one’s own emotions
   · Creating greater understanding amongst colleagues about yourself
· Creating trust and perceptions of genuineness amongst colleagues
   Emotional awareness of others
  The skill of perceiving and understanding others’ emotions
  · Greater understanding of others, how to engage, respond, motivate and connect with them
· Interpersonal effectiveness
   Emotional reasoning
  The skill of utilising emotional information in decision-making
  · Enhanced decision-making where more information is considered in the process
· Greater buy-in from others into decisions that are made
   Emotional self-manage- ment
 The skill of effectively managing one’s own emotions
 · Improved job satisfaction and engagement
· Improved ability to cope with high work demands
· Greater interpersonal effectiveness
· Enhanced productivity and performance
 Emotional management of others
  The skill of influencing the moods and emotions of others
  · The capacity to generate greater productivity and performance from others
· The capacity to generate a positive and satisfying work environment for others
· The capacity to effectively deal with workplace conflict
 Emotional self-control
   The skill of effectively controlling strong emo- tions experienced
   · Emotional well-being
· The capacity to think clearly in stressful situations
· The capacity to deal effectively with situations that cause strong emotions

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