Page 392 - WSAVA2018
P. 392

 25-28 September, 2018 | Singapore
Most benign neoplastic growths will have no boney involvement on dental radiographs. If bone involvement does occur with a benign growth it will be expansive, resulting in the bone “pulling away” from the advancing tumor leaving a decalcified soft tissue filled space in the tumor site. Bony margins are usually distinct. Finally, this expansive growth will typically result in tooth movement.
Malignant neoplasia: Malignant oral neoplasms typically invade bone early in the course of disease, resulting
in irregular, ragged bone destruction. Initially, the bone will have a mottled “moth eaten” appearance, but radiographs late in the disease course will reveal a complete loss of bone (the teeth will appear to float in space). If the cortex is involved, an irregular periosteal reaction will be seen.
WSV18-0324
SVA PRACTICE MANAGEMENT
IMPROVE YOUR PRACTICE WEBSITE IN 5 EASY STEPS
S. Samuels1
1Portsmouth, United Kingdom
Improve your Practice website in 5 easy steps
The practice website is your shop window, your chance
to show owners why they should choose your veterinary practice, it can also serve important functions: education, appointment booking, email address gathering. Is your website working hard enough for you? Working out where your website needs to improve or getting a new website made can be a daunting task but a little knowledge and a few tools will ensure you can take charge of the process and create a website that works for your practice. Case studies will be used to show the huge difference a good website can make to your practice and the veterinary business.
1. Brand
Make sure this comes across very quickly on your website. You have a few seconds to convince people to stay on your website and look more into your practice. Make sure they get the message about what makes your practice different and special immediately
2. Avoid Stock Photography
Stock photographs will make your website look bland and corporate, often in stark contrast to the practice itself. Your practice is a gold mine of fabulous photos of pets, owners and staff who come through your door each day. Write a photographer’s brief and Invest the budget in professional photography
3. Search Engine Optimisation (Getting to the top of Google)
Most web developers will not see it as ‘their responsibility’ to ensure that the website is set up in the optimal way for search engines. Make sure you have this covered either in house or with an agency that have an SEO specialist
4. Make your website into a resource
You are the local expert on pet health offline but do people see you in this role online. Make sure you can say to your clients ‘I understand you want to look things up on the internet please visit our website’. Online appointment booking, new client registration forms and repeat prescription order forms are very easy to set up and improve the client experience
5. Social Proof
If you were a local pet owner who knew nothing about the veterinary practice how would they know that you are trusted and valued by thousands of clients with their beloved pets. Independent reviews have been shown to increase the conversion to call rate by up to 20% and are a must on any website. Clear social media links can also help with this.
   390
43RD WORLD SMALL ANIMAL VETERINARY ASSOCIATION CONGRESS AND 9TH FASAVA CONGRESS











































































   390   391   392   393   394