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 25-28 September, 2018 | Singapore
preventive care. By asking whether they have any other cats or pets when they any patient we can identify the un-served animals.
Improving the clinic experience
From the client’s point of view: It wasn’t fun to bring
her, she isn’t happy about being in the clinic and it isn’t fun watching her be “manhandled”. Once at the clinic, already stressed and frightened, it is extremely important to minimize or eliminating any further perceptions of threats. This requires that we imagine or try to see the clinic from the cat’s point of view. The second and third of these presentations will speak in depth to these matters.
Making the environment more “feline friendly” can be
as simple as having visual barriers in the seating/waiting area to prevent cats from seeing dogs. Covering the carriers with a towel will also help so that cats don’t see each other. If possible, have separate cat-only waiting area. Restrict at least one examination room solely for cats to reduce the smells of predators and to be able to furnish it items needed for cat examinations and comfort.
Train all staff in respectful cat handling. An excellent and comprehensive resource is the AAFP and International Society of Feline Medicine (ISFM)’s Feline Friendly Handling Guidelines, downloadable at: www.isfm.net/ wellcat/UK/FFHG.pdf. It is well worth reviewing and refining cat examination techniques with the goal
of making them less threatening. Because value is “perceived worth” and because every visit is a valuable opportunity to educate the client, talk to the client and the cat throughout procedures. Source and provide feline friendly medications, being sure to follow up one or more times with the client to find out how the patient is doing and if the client needs a refresher course on how to administer the medications. Be sure to send home an exam report with home care instructions for the client
to refer to. Schedule recheck or the next preventive healthcare appointments before the client leaves the practice.
The AAFP has created the Cat Friendly Practice program through which any interested clinic can raise its cat care IQ. (catfriendlypractice.catvets.com)
Facilitating compliance at home
Having a library of YouTube links or making your own clinic “how-to” videos is extremely helpful. YouTube videos made by lay people may have the advantage of being more convincing rather than those by healthcare professionals. Find ones that you and your staff think are best. Ask clients which ones they found and liked. There are many good links. Examples of useful illustrative clips to have on hand include how to:
• Give your cat a pill (see below)
• Give subcutaneous fluids: www.youtube.com/ watch?v=OLOVw35w4Ns
• Administer insulin: http://www.youtube.com/ watch?v=XeZgKLfIJn4
• Measure blood glucose: www.veterinarypartner.com/ Content.plx?A=605
• Use an inhaler for asthma medications: www.youtube. com/watch?v=INF1W8uaPEA
• Feed with a feeding tube: contact the author at hypurr@aol.com
• Change a KittyKollar (video) and Living with an E-tube (handout): www.kittykollar.com
You might also want to include syringe/assisted feeding. Cat caregivers like to show their skills and help others. Compile a selection of reading materials on the internet that you have vetted and feel comfortable with to
guide those clients who want to learn more about their companion’s medical condition. Superb client specific books are available from www.vetprofessional.com. They include: Caring For A Cat With Hyperthyroidism, Caring For A Cat With Chronic Kidney Disease, Caring For A Blind Cat among others.
Cornell University has a series of videos on a number of procedures and diseases at www.Partnersah.Vet.Cornell. Edu. They Include:
Brushing Your Cat’s Teeth,
Giving Your Cat A Pill Or Capsule, Giving Your Cat Liquid Medication, Taking Your Cat’s Temperature, Trimming Your Cat’s Nails.
Other free videos include: Caring For Your Diabetic Cat, Gastrointestinal Diseases In Cats, Cat Owner’s Guide To Kidney Disease, Managing Destructive Scratching Behaviour In Cats and A Pet Owner’s Guide To Cancer.
The ISFM has an excellent owner website: http://www.icatcare.org/advice. It includes handouts
on medical conditions, general cat care, and videos. Websites specific for conditions include: chronic kidney disease: www.felinecrf.org and diabetes: www.felinediabetes.com, www.petdiabetes.com.
43RD WORLD SMALL ANIMAL VETERINARY ASSOCIATION CONGRESS AND 9TH FASAVA CONGRESS
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